This Privacy Policy applies to all users, customers, and visitors of 3D Furnace. By accessing our website, placing orders, uploading files, communicating with us, or using any of our services, you acknowledge and agree to the terms outlined in this policy.

1. Introduction

3D Furnace is a 3D printing and design company specializing in:

  • 3D printed décor products
  • Custom figurines and collectibles
  • Anime & pop-culture-inspired products
  • Lithophanes and personalized products
  • Functional accessories
  • Prototype and custom 3D printing services
  • Design consultation and business solutions

We are committed to protecting customer privacy and maintaining transparency regarding how personal information is collected, used, processed, stored, and safeguarded.

This Privacy Policy is prepared in compliance with applicable Indian laws and regulations, including:

  • Information Technology Act, 2000
  • Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
  • Consumer Protection (E-Commerce) Rules, 2020
  • Digital Personal Data Protection Act (DPDP Act), 2023

2. Information We Collect

3D Furnace may collect the following types of information:

  • Full name
  • Phone number
  • Email address
  • Shipping and billing address
  • Payment-related details (processed securely through third-party payment gateways)
  • Uploaded files, models, images, or custom design references
  • Device information, browser type, IP address, and usage analytics
  • Communication records and customer support interactions

3. How We Use Your Information

Collected information may be used for:

  • Processing and fulfilling orders
  • Manufacturing custom products
  • Providing customer support
  • Improving website functionality and user experience
  • Communicating order updates and service notifications
  • Preventing fraud and unauthorized transactions
  • Marketing, promotional offers, and announcements (where permitted)

4. Custom Files & Uploaded Content

Customers may upload designs, logos, images, 3D files, or other content for manufacturing purposes.

By uploading such content, customers confirm that:

  • They own the rights or possess authorization to use the uploaded content
  • The content does not infringe intellectual property rights, trademarks, copyrights, or applicable laws

3D Furnace shall not be held responsible for unauthorized or illegal content uploaded by users.

5. Payment Information

3D Furnace does not directly store complete debit card, credit card, UPI, or banking credentials.

Payments are processed through secure third-party payment gateways and providers. Customers are advised to review the privacy policies of such payment processors separately.

6. Cookies & Analytics

Our website may use:

  • Cookies
  • Analytics tools
  • Tracking technologies
  • Session data

These tools help us:

  • Understand user behavior
  • Improve website performance
  • Enhance customer experience
  • Measure marketing effectiveness

Users may disable cookies through browser settings, although some website functionality may be affected.

7. Data Sharing & Disclosure

3D Furnace does not sell customer personal information to third parties.

Information may be shared only with:

  • Shipping and logistics providers
  • Payment gateway providers
  • Website hosting and technical service providers
  • Legal authorities where required by law

8. Data Retention

Customer information may be retained for:

  • Order processing
  • Legal compliance
  • Warranty or support purposes
  • Business record maintenance

Uploaded custom files may be retained for future reprints, support, or order verification unless deletion is specifically requested.

9. Data Security

We implement reasonable administrative, technical, and organizational measures to protect customer information from:

  • Unauthorized access
  • Misuse
  • Data loss
  • Alteration
  • Disclosure

However, no internet transmission or electronic storage system can be guaranteed completely secure.

10. Third-Party Links & Services

Our website or communications may contain links to third-party websites, applications, or services.

3D Furnace shall not be responsible for the privacy practices, content, or policies of external platforms.

11. Children's Privacy

Our services are not specifically directed toward children under the age of 18. We do not knowingly collect sensitive personal information from minors without appropriate consent.

12. Customer Rights

Subject to applicable laws, customers may request:

  • Access to their personal data
  • Correction of inaccurate information
  • Deletion of certain data
  • Withdrawal of consent for marketing communications

Such requests may be submitted through our contact information below.

13. Policy Updates

3D Furnace reserves the right to modify, update, or revise this Privacy Policy at any time without prior notice.

Updated policies shall become effective immediately upon publication on the website.

Customers are encouraged to review this page periodically.

14. Contact Information

Store Name: 3D Furnace
Website: 3dfurnace.in
Email: 3dimensionalfurnace@gmail.com

Business Address:
Agrawal Toll Dewas Naka Lasudia Mori,
K/26/06/ Plot no. 10,
452010 Indore, Madhya Pradesh, India