1. What is 3D Furnace?

3D Furnace is a custom 3D printing and design studio specializing in figurines, décor items, anime collectibles, lithophanes, personalized gifts, prototypes, and functional 3D printed products.

2. Are your products handmade or mass-produced?

Most products are made using advanced 3D printing technology and are manufactured individually or in small batches. Many items are made-to-order and may include custom finishing or personalization.

3. Can I request a custom design or personalized product?

Yes. We offer custom 3D printing and personalized products. You can request custom names, dimensions, colors, logos, or entirely unique designs depending on project feasibility.

4. Why do some products have visible lines or small surface marks?

3D printed products naturally contain layer lines, seam marks, and slight texture variations due to the additive manufacturing process. These are normal characteristics of 3D printing and not defects.

5. How long does shipping take?

Shipping timelines depend on the product type and customization level. Ready-made products usually ship faster, while custom orders may require additional manufacturing time before dispatch.

6. Do you offer returns or refunds?

Most products are non-returnable and non-refundable because they are custom-made or manufactured on demand. However, damaged, defective, or incorrect products may qualify for replacement, exchange, or store credit according to our Exchange Policy.



7. What should I do if my order arrives damaged?

Please contact us within 48 hours of delivery with:


  • Your order number

  • Clear photographs

  • A detailed explanation

  • A complete uninterrupted unboxing video

Claims without an unboxing video may not be accepted.8. Can I upload my own 3D model or design for printing?

Yes. Customers can upload STL, OBJ, or other supported design files for custom printing. By uploading files, you confirm that you own the rights or have permission to use the content.

9. Do you provide bulk or business orders?

Yes. We offer B2B printing solutions, prototyping, product development support, and bulk manufacturing services for businesses, creators, and startups.

10. How can I contact 3D Furnace?

You can contact us through:

We aim to respond to customer queries as quickly as possible.